Returns & Exchanges
At Hollyland, we stand by the quality of our wireless video and audio solutions, offering a 30-day return window for items in original condition. If your gear doesn't perfectly fit your production workflow, we are here to ensure a smooth exchange or refund process.
Initiate Your Request
Contact our support team within 30 days of delivery with your order number and the serial number of your Hollyland device to receive a Return Merchandise Authorization (RMA).
Prepare Your Gear
Securely pack the electronics in their original packaging, ensuring all antennas, cables, batteries, and manuals are included to avoid restocking fees.
Ship to Service Center
Affix the provided shipping label to your package and drop it off at an authorized carrier location; we recommend keeping your tracking number for real-time updates.
Inspection and Refund
Once our technicians verify the device's condition and functionality, your refund or exchange will be processed within 5-7 business days to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing