Frequently Asked Questions
Everything you need to know about your Hollyland experience.
What is the standard shipping timeframe for orders?
We typically process orders within 1-2 business days. Domestic shipping usually takes 3-5 business days, while international delivery can take between 7-14 business days depending on your location.
Do your electronics come with a warranty?
Yes, all Hollyland products include a standard 12-month limited warranty that covers manufacturing defects and hardware malfunctions under normal use.
What is your return policy for opened items?
We offer a 30-day return policy. Items must be returned in their original packaging with all accessories included. A restocking fee may apply if the item shows signs of heavy use or missing components.
Are software and firmware updates included?
Absolutely. We provide free lifetime firmware updates for all our wireless transmission systems and microphones to ensure optimal performance and compatibility.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay. For select regions, we also offer installment payment plans through Klarna or Affirm.
How can I track my package once it has shipped?
Once your order leaves our warehouse, you will receive an automated email containing a tracking number and a link to the carrier's website to monitor your delivery status in real-time.